Mobile browsing is becoming more well-known. People scroll through social media using their phones less. It is essential that users be aware of not just the messages that come from, but also the time they were delivered. This is how you connect with them in a meaningful way. Like your company, you can communicate with their clients easily by texting. You don’t have to worry about spam and you can even chat live with Hangouts. Anyone can be connected throughout the day.
Yes, you read it correctly. It is possible to make your company’s phone number to be text-enabled. This allows employees and customers to be more consistent in their communication. Employee misuse of their phones is decreased since they can forward messages or calls without worrying about precision. Voicemail systems automatically updates each time an employee leaves early.
What exactly is Landline Texting?
The ability to text your customers can be done by providing an office phone number. Though it may appear as if the only way to communicate with your customers is via telephone or email but there are plenty of other alternatives. The software for business texting allows communication via SMS (Short Message Service). The messages can be sent straight from your landline at any point of the day, so long as they are connected to their area code.
Can customers text my landline?
While customers aren’t able to make calls to your landline however, they can send messages through the phone number that’s associated with it. This is because your company has installed the software to allow this feature. This is another method of converting more leads and increasing sales while also saving time organizing paperwork. You can send out invoices or sales notes by email instead of manually calling individuals in the town.
People love convenience and the number of leads who reach you via text messages is on increasing. You are able to contact them quickly if they have any questions or require assistance. It might seem like a small thing but having your contact info available via this form means your potential customers are able to discover the things that appeal to them, which can lead to better conversion rates in all areas that are related to marketing campaigns aimed towards these people.
Why should you use your business phone line to text customers?
1. Sets up a team inbox
Your company’s line or team’s email address acts as a chat room in which each employee can have a chat. If a customer texts “Your order is ready to be picked up” that specific person’s conversation with them is assigned to that individual without any confusion on whom took what actions throughout different conversations within this platform which makes it much easier than before because everyone can now see every single thing.
2. Tracks the incoming (and outgoing) Texts
You can monitor both the text and voice messages of your conversation on a single line. You can ensure that employees are respectful to customers, and make use of corporate-approved communications to clarify any issues. These conversations also make an audit log so there aren’t any complaints or problems later in the future.
Text messages are a wonderful way to reach your customers who are looking for more details on what you have to offer. It is possible to inform them of everything happening immediately, and also keep track of the number of people who have specific questions. This information can be useful in planning your marketing strategy.
For more information, click concierge landline messaging
